Refund and Returns Policy

Last Updated: [3/8/2025]

Thank you for shopping with DotaCollectors.com. Please read this policy carefully before making a purchase. By purchasing from our website, you agree to the terms outlined below.

1. Returns Policy

In-Game Skins and Virtual Items

The in-game skins and virtual items we sell are exclusive digital products. Once purchased and delivered through the in-game gifting system, these items cannot be returned, transferred, or resold. This is due to the nature of digital goods and the restrictions imposed Valve Corp.

By completing a purchase, you acknowledge and agree that returns are not permitted for any virtual items sold on our website.

2. Refund Policy

Virtual Products

All items sold on our website are classified as virtual products. Due to their digital nature, we do not offer refunds after the 3 days period of order placement. Once a purchase is completed and the period is over, it is considered final.

If you experience any issues, please contact our support team for assistance. We are here to help resolve any problems you may encounter.

Transaction Disputes

By making a payment on our website, You agree not to initiate chargebacks or dispute the transaction with your payment provider in any amount.

Exceptions

While all sales are final, we understand that exceptional circumstances may arise. In rare cases, we may, at our sole discretion, offer refunds or other resolutions. However, this is not guaranteed and will depend on the specific situation.

3. Gifting Period

For items delivered through Dota 2, please be aware that there is  a gifting period ( 30 days ) imposed by the platform or instant delivery if it’s your second purchase and we’re still in your friend list. During this time, you will receive your purchased items after the gifting period has elapsed.