FAQs - DotaCollectors

Q: Someone added me with your nickname or sent me external links, is that the site owner/partner ?

No, you’ve most likely encountered a scammer. Our official accounts don’t have copycats to them and we never send external links to customers. To ensure your safety, we recommend to check our profile key information (level,games,hours,achievements,etc..) and that as soon as we add you, you change our nickname on Steam : Click the arrow next to our nickname in your friends list. Select “Manage” and then “Change Nickname.” Add a few letters you’re familiar with to confirm it’s us.

Frequently Asked Questions

This Agreement was last modified on 29th Des 2022

What Are Dota 2 Cache Sets?

Dota 2 cache sets are exclusive in game cosmetic bundles released annually as part of special events. These sets are unique because they are community-voted from hundreds of submissions and are never re-released after their initial availability. This limited availability makes them highly sought-after and distinctive collectibles within the Dota 2 community.

Why Do I Have To Wait 30 Days Before Getting My Set?

due to Valve's gifting restrictions, The sets are unlocked for gifting after a period of 30 days being in each other's friends list, But as for the 2nd purchase it can be instant if we keep each other.

How Do I Track My Order?

Once your order is placed, We will keep you updated through Steam messages, live chat, email, and our official social media channels ( if you chatted with us there ). As soon as the 30-day gifting restriction is lifted, we will deliver your sets within 24 hours.

Do I Need To Have An Account To Place An Order?

Yes, creating an account is required, For site security, Also Having one allows you to enjoy a seamless and personalized shopping experience including:

Faster checkout - Order tracking (soon)
Exclusive offers - Secure transactions

FAQ Second Version

Someone added me with your nickname or sent me external links, is that the site owner/partner ?

No, you’ve most likely encountered a scammer. Our official accounts don’t have copycats to them and we never send external links to customers. To ensure your safety, we recommend to check our profile key information (level,games,hours,achievements,etc..) and that as soon as we add you, you change our nickname on Steam:

Click the arrow next to our nickname in your friends list.
Select “Manage” and then “Change Nickname.”
Add a few letters you’re familiar with to confirm it’s us.

How Long Will it Take To Get My Package?

Approx 30 days after We/Our partners add you on friends list, due to valve’s gifting restrictions.

Can I cancel/change my order

within a single day for cash refunds and 7 days to switch skins.

I Can't find the skin in my inventory ?

Since it’s a gift, You need to open the gift box in game first by clicking this similar icon:
⛉🔪 at the top right of your game screen.

How Should I to Contact if I Have Any Queries?

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